Contact us
We answer in English, 7 days a week, usually within 24 hours.
Ways to reach us
Many answers are already in the help centre.
Start from your order
Your account lists every order with its number and status. Include the order number when you write, so we can find it straight away.
Go to my ordersDisputes
If we could not solve a problem, you can send a notice of claim. The steps are in our user agreement.
How disputes are resolvedWhat to include
A few details let us answer in one reply instead of asking you again.
- Order number
- Shown with each order in your account
- Email address
- The one you use to sign in
- Card
- Which card it is about, and the order number if you have one
- What happened
- Any error message exactly as shown. A screenshot helps.