Account security and two-step sign-in

Protect your account with a strong password and two-step sign-in. This page also explains how to change your email address or close your account.

Written by the Niceway Help teamUpdated 2 min read
On this page
  1. Use a strong password
  2. Turn on two-step sign-in
  3. Check where you are signed in
  4. Change your email address
  5. Close your account
  6. Spot fake messages

Use a strong password

  • Use a password you do not use anywhere else, at least 8 characters long. A password manager helps.
  • To change it, open Settings in your account and go to Security.

Turn on two-step sign-in

With two-step sign-in, you need your password and a 6-digit code from an authenticator app on your phone. Someone who learns your password still cannot get in.

  1. In your account, open Settings, then Security.
  2. Turn on Two-factor authentication.
  3. Scan the QR code with Google Authenticator, Microsoft Authenticator or another authenticator app.
  4. Enter the 6-digit code from the app to confirm.
  5. Save your backup codes somewhere safe. You need them if you lose your phone.

Check where you are signed in

Settings, Security lists the devices and browsers signed in to your account. If you see one you do not recognise, sign it out, change your password and turn on two-step sign-in.

Change your email address

Message @niceway_support on Telegram with the email address you signed up with and the new one. To protect your account, we may ask you to confirm who you are first.

Close your account

Message @niceway_support on Telegram with the email address you signed up with to close your account. Before you do, spend the balance on your cards: cards stop working once the account is closed.

Some records are kept after closing where the law requires it. Our privacy policy explains what retention periods depend on.

Spot fake messages

  • We never ask for your password, sign-in codes, backup codes, card details or wallet keys – by email, phone or chat.
  • Check the address of the website before you sign in.
  • We never ask you to send crypto to an address in an email or a chat. The only address to pay to is the one shown on the payment screen in your account.